Refund policy

Last updated: October 11, 2026

Diagnostic Audit. You pay the audit fee before the work starts. If you cancel before I have access to your store and an agreed audit brief, I refund it. Once the audit has started, I don't refund the fee. If I can't deliver the report, I refund it.

Builds. Unless the quote says otherwise, you pay the first 50% when you accept the quote. If you cancel before I begin work on your store, I refund it. Once I've begun, it covers the work done and isn't refunded. If something I built doesn't work as the quote describes, I fix it rather than refund it (reported within 30 days of delivery).

Performance Maintenance Retainer. I bill it monthly in advance. You can cancel any time before the next invoice date; the retainer ends at the end of the month already paid for, and I don't refund that month.

How to ask. Email robert@fosterui.com with the invoice number. I reply within 1 business day. When you cancel, the refund is less the payment processing fee charged on the original payment, which Stripe doesn't return. When the refund is because of something I did or didn't do, such as a report I can't deliver or a build I end, I refund the full amount. Refunds go back to the card or bank account you paid with, through Stripe, and usually arrive within 5 to 10 business days.