A 3,500-SKU pricing matrix living in spreadsheets
Global Crafting Supplier manages 3,500 SKUs across B2B and B2C segments. Their pricing structure was genuinely complex. Quantity tiers, customer tags, and material type all feeding into a matrix of rules. The problem wasn't the complexity. It was where the complexity lived.
It lived in spreadsheets. Every week, the operations team spent hours manually updating pricing CSVs. When entries were wrong, it generated support tickets, eroded trust with wholesale accounts, and burned more ops time to fix. On top of that, a third-party filter app was loading heavy JavaScript on every collection page, adding latency to the discovery path and driving a high bounce rate.
The catalog couldn't scale to 10,000 SKUs under this model. The labor cost would scale with it.