A century-old retailer with 100+ locations needed a platform that could keep up
Tandy Leather has been selling leathercraft supplies for over a century. By the time this project started, they had over 100 physical store locations and a multi-national online presence that their existing platform couldn't support properly. Content updates were slow, the brand identity wasn't coming through in the digital experience, and they had no way to manage store-level information — hours, staff, class schedules — without a developer touching it every time.
They also had a specific business need their old platform couldn't handle: automated discounts for military members, first responders, and employees. The rules were nuanced — they needed to interact correctly with existing sale prices — and the manual process was unreliable.